FAQs - Frequently Asked Questions

FAQs - Frequently Asked Questions

Surfnet Communications recently relaunched a brand new website! It was about time as the old site was a bit outdated. Even with the new launch, thanks to some great feedback from our customers, we found that we still have some “holes to plug.” One such missing item is an FAQ or Frequently Asked Questions page. To get started, we went with some of the most frequently asked questions. There are others, of course, but these are the most common questions about our internet service.

Is Surfnet a satellite based service?
All of our equipment is right here on our beautiful planet earth, usually on a hilltop within six miles of your residence or business.

Does the weather interfere with your signal?
Good news! Rain, clouds, and fog do not interfere with our signal.

Are your monthly plans “unlimited” use?
All of our Residential, N-Max, and SurfPlus plans are unlimited, with no data caps or throttling.

Do I have to sign a multi-year contract?
Unlike other providers, you don’t have to sign a multi-year contract. We also offer month-to-month rates. The pricing will vary based on the term, so call or email us today to discuss your best options.

My home is surrounded by a lot of tree cover, will it work for me?
In most areas, our clients have Line of Sight to one of our repeaters on the horizon. However, in some areas including parts of Santa Cruz County, Atascadero, Nipomo and Arroyo Grande, we have deployed advanced technologies that overcome tree and foliage issues.  Call or email the office and we can prequalify your street address and let you know your options.

Do you also offer television programming?
We are only able to offer internet connectivity, however many of our clients choose to get their programming via online services like Hulu, Netflix, Amazon Prime, AppleTV, etc. In fact, that’s exactly what some of us at Surfnet do!

Do you bundle your Internet service with telephone services?
We don’t offer telephone services, but many of our clients use online VOIP services such as Vonage, Ooma, Magic Jack, Skype, etc.

How long does it take to set up service?
Once we qualify you for our service, it typically takes 1 to 3 business days to get you set up and connected.

I’m experiencing issues with my internet, who do I call? 
Call your local number: Arroyo Grande and south Central Coast 805-461-4050; Santa Cruz County and north Central Coast 831-439-7873 ext. 3. You can reach somebody 24 hours a day, 7 days a week.

Will I be able to watch videos?
Yes! Even our lowest plan at 5 Mbps is able to stream in High Definition(HD) on Netflix, Amazon, Hulu, etc. These content providers publish that you need a minimum of 5 Mbps to use their HD service as intended.

What are your average ping times?
01 ms to 60 ms. Anything over 80 ms is considered a problem that we need to fix, so please call us if you experience this issue.

Is my personal information protected?
Yes.  We never share your information with anyone.

How do I pay?
Automatic payments via credit card may be set up via your “My Account” portal, or with your financial institution.  We also accept checks via mail, or you have the option of doing one-time payments through “My Account.”

Now we have a question for you! Do you have a question that isn’t listed here? Please let us know in the comments or send us an email.

Leave a reply

Your email address will not be published. Required fields are marked *